Title: Case Manager

Reports to: Assistant Director of Case Management

Department: Behavioral Health Homes (BHH)

Classification: Non-Exempt; Union

Date Created/Revised: 12/14, 04/17, 8/20, 4/21, 10/21, 04/23, 05/24

Organization Overview:

Sound Community Services, Inc. is a private, not-for-profit organization dedicated to educating, assisting, and supporting individuals with persistent mental illness and substance use disorders. We work tirelessly to create a culture and environment in which recovery and wellness are possible.

Position Overview:

Work as part of the Behavioral Health Home multidisciplinary team to support the care delivery of persons served in several interdependent areas including self-management support, delivery system design, decision support, clinical information systems, and community linkages.

Essential Functions:

• Assist persons served to access improved care coordination, linkage, referral, family support and health and wellness promotion.
• Assist in follow-up care and follow through on recommendations/referrals.
• Assist with appointment scheduling and accessing and transporting to services.
• Identify and address persons served perceived barriers to treatment participation.
• Skill building/teaching/coaching to help individuals maximize independence in the community.
• Monitor persons served participation in and response to treatment.
• Reach out to persons served on a regular basis to assess how they are doing. Brief check-ins, usually fifteen (15) minutes, should be conducted by as well as in person.
• Demonstrate an understanding and appropriate use of Stages of Change, Motivational Interviewing, and skill-based interventions.
• Understand the philosophy of BHH and have the ability to provide excellent customer skills to our persons served in describing what this enhancement to services can offer.
• Assist in accessing self-help, peer support groups, wellness centers, and other self-care programs.
• Teaching and coaching self-advocacy for individuals and families.
• Attend regular team meetings for developing/sharing medical/behavioral health services which persons served received, including gaps in care, and their treatment regimens.
• Assist with entitlements.
• Meet with Director of Integrated Health on a regular, weekly basis.
• Attending all required trainings as assigned.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools, or controls, and climb stairs. The employee frequently is required to walk, talk and/or hear; Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes; Vision adequate to read correspondence, computer screen, forms, etc. The employee occasionally required to stand and climb or balance. The employee occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this position include the ability to adjust focus.

Qualifications:

Associate's degree or higher in a related field, OR, certification in medical or human services field, required. A minimum of two (2) years of behavioral health or human services-related experience; additional experience may be considered in lieu of the degree/certification at management's discretion; current, valid Motor Vehicle Drivers' license and vehicle available for use during the workday required; must be competent user of technology including e-mail, agency intranet, and the electronic client record; Demonstrated ability to work with the clients in the field, teaching skills necessary for community living and supporting recovery, required; Must possess excellent written and oral communication skills; CPR/First Aid Certified or eligible. required. Bilingual (English/Spanish) preferred.

Sound Community Services, Inc is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status or any other basis prohibited by law. EOE, M/F/D/V

EXCELLENT BENEFITS PACKAGE:

• Earn an additional week of paid time off including floating holidays, and personal time! Plus, 
• 13 paid holidays per year, and paid sick time! 
• Company paid Life Insurance,
• Company paid Accidental Death & Dismemberment Insurance,
• 401K,
• Opt-in benefits available: Aflac, Pet Insurance, Employee/Spouse/Child Life Insurance, and Long Term Disability,
• Plus, Medical, Dental, & Vision Insurance!