Position Title: Clinical Program Coordinator

Department/Area: Residential Programs

Reports To: Senior Director of Community Programs

Employment Status: Full-Time; Non- Union

EXCELLENT BENEFITS PACKAGE:

• Earn an additional week of paid time off including floating holidays, and personal time! Plus, 
• 13 paid holidays per year, and paid sick time! 
• Company paid Life Insurance,
• Company paid Accidental Death & Dismemberment Insurance,
• 401K,
• Opt-in benefits available: Pet Insurance, Employee/Spouse/Child Life Insurance, and Long Term Disability,
• Plus, Medical, Dental, & Vision Insurance!

Organization Overview: 

Sound Community Services, Inc. is a private, not-for-profit organization dedicated to educating, assisting, and supporting individuals with persistent mental illness and substance use disorders. We work to create a culture and environment in which recovery and wellness are possible. 

Position Overview: 

The Clinical Program Coordinator provides clinical oversight and manages the daily operations of the 14-bed Bent Crandall Dual Diagnosis Residential Program, which operates 24 hours a day, seven days a week. The Coordinator directs program services, supervises assigned personnel, coordinates staffing, monitors program quality and budget adherence, and supports recovery-focused services for individuals with mental health and co-occurring substance use disorders. 

The position applies independent clinical judgement within the scope of professional licensure to admission and discharge considerations, brief clinical interventions, treatment guidance, risk and safety assessments, and referrals to appropriate services or higher levels of care. The Coordinator also provides clinical consultation, training, and cross-coverage for other community programs as assigned. 

Essential Functions: 

Clinical Oversight and Service Coordination 

• Provide clinical oversight and guidance for residential services, supporting recovery, wellness, skill-building, and individual service needs. 

• Assess clinical appropriateness for admission and discharge, provide brief clinical interventions, and coordinate referrals to treatment, community resources, or higher levels of care. 

• Provide clinical guidance concerning treatment needs, risk and safety concerns, and continuity of care within the scope of professional licensure. 

• Participate in clinical meetings and centralized intake meetings to review referrals, discuss service needs, and coordinate placement. 

• Collaborate with clinic staff, clinical leadership, and the agency’s multidisciplinary team to support coordinated services. 

• Maintain working relationships with referral sources, Southeastern Mental Health Authority network providers, visiting nursing providers, landlords, and other community partners. 

• Provide clinical consultation and training to Residential Program Coordinators and other program staff as assigned. 

• Participate as a member of the clinical leadership team and assist with clinical concerns and crises across community programs as assigned. 

Program Operations and Resource Management 

• Manage daily program operations, including staffing coverage, admission and discharge coordination, building and office needs, safety drills, and vehicle maintenance coordination. 

• Monitor program expenditures and operate within the approved program budget. 

• Develop and implement program procedures, service improvements, and new initiatives in coordination with agency leadership. 

• Identify opportunities to strengthen groups, activities, and services that support recovery and skill development. 

• Coordinate program resources and address operational issues affecting service delivery. 

• Provide support and cross-coverage for other Program Coordinators as assigned. 

Staff Supervision and Development 

• Assign, coordinate, and review the work of assigned personnel. 

• Develop staff schedules and arrange coverage consistent with program requirements and applicable agency procedures. 

• Participate in hiring and oversee orientation and initial and ongoing staff training. 

• Provide regular supervision, communicate work expectations, and conduct performance evaluations. 

• Address performance and conduct concerns and implement progressive discipline within delegated authority and in coordination with Human Resources. 

• Identify staff-development needs and provide or coordinate role-specific training. 

• Promote accountability, timely documentation, effective communication, and adherence to agency policies. 

Quality Improvement, Reporting, and Program Development 

• Review program outcomes, service quality, and satisfaction information and initiate improvements based on findings. 

• Compile and analyze data for biennial program evaluations, Department of Mental Health and Addiction Services outcomes, and required surveys. 

• Complete weekly state utilization management reviews. 

• Support the development of new programs, contracts, and grant opportunities. 

• Research and compile funding information, assist with applications, and complete assigned reporting and follow-up. 

• Maintain accurate and timely program records and reports. 

Agency Leadership, On-Call Coverage, and Travel 

• Participate in the agency’s Management Team and assigned clinical leadership activities. 

• Participate in the Administrator on Call rotation and respond to assigned program needs in accordance with agency procedures. 

• Provide program-level and agency-wide clinical training as assigned. 

• Travel between agency and community locations as required. 

• Safely operate vehicles used for agency business in accordance with traffic laws, licensing and insurance requirements, and agency vehicle and safety policies. 

Leadership and Supervisory Responsibilities: 

The Clinical Program Coordinator is responsible for the direction, coordination, and supervision of assigned program personnel. Responsibilities include scheduling, work assignment, staff orientation and training, regular supervision, performance evaluation, and corrective action within delegated authority. 

The position exercises judgment in clinical service coordination, staffing, program operations, and quality improvement. 

Knowledge, Skills, and Abilities:

• Knowledge of evidence-based practices for mental health and co-occurring substance use disorders. 

• Ability to apply advanced clinical knowledge and professional judgment to assessment, brief intervention, treatment guidance, service referrals, and risk and safety concerns. 

• Knowledge of residential program operations, staffing coordination, and recovery-oriented services. 

• Ability to supervise staff, communicate expectations, provide training, and address work-related concerns. 

• Ability to analyze program information, evaluate outcomes, and implement practical improvements. 

• Ability to communicate effectively with persons served, employees, supervisors, providers, and community partners. 

• Ability to organize priorities, maintain accurate documentation, and meet deadlines. 

• Ability to maintain confidentiality and exercise sound judgment when handling agency, employee, client, and other protected information. 

• Proficiency with Microsoft Office and applicable electronic documentation and web-based systems. 

• Ability to collaborate across programs and respond to changing clinical and operational needs. 

Qualifications: 

Minimum education: Master’s degree in Social Work or Counseling. 

Required experience: Three (3) to five (5) years of progressively responsible behavioral health or related human services experience, including direct clinical experience serving individuals with mental health and co-occurring substance use disorders and at least one (1) year of supervisory experience involving employee oversight, scheduling, performance management, and administrative responsibilities. 

Preferred qualifications: Residential program experience. 

Required license, certification, registration, or credential: Active Connecticut licensure as a Licensed Clinical Social Worker or Licensed Professional Counselor. Maintain required malpractice insurance. CPR/First Aid certification or eligibility to obtain certification within the agency’s required timeframe. 

Driver’s license requirement: A current, valid driver’s license is required. Employees assigned to operate an agency vehicle must remain eligible under agency insurance requirements, comply with agency vehicle and safety policies, and immediately report changes in driving status that may affect their ability to drive for agency business. 

Background check, credentialing, health screening, or other employment requirements: Successful completion of required background checks, credential verification, health screening, and other applicable agency employment requirements. 

Physical Requirements 

This position is generally performed in residential program, administrative office, and community settings. The physical and communication demands described are presentative of those generally associated with performing the essential functions and are not intended to exclude individuals who can perform those functions with or without reasonable accommodation.

The employee regularly uses standard office equipment, reads computer screens and related materials, communicates with staff and persons served, moves throughtout agency locations, and remains stationary for periods of time. The employe may occasionally bend, reach kneel, crouch, climb stairs, balance, travel, and lift, carry, push, pull, or move materials weighing up to 25 pounds, with or without reasonable accommodation. Reasonable accommodations may be made as required by applicable law unless doing so would impose an undue hardship.

Other Duties: 

The job description describes the general nature and level of work assigned to the position. It is not an exhaustive list of all duties, responsibilities, or qualifications. Other job-related duties may be assigned. 

Equal Employment Opportunity Statement:

Employment decisions are made without regard to race, color, religious creed, age, sex, pregnancy, gender identity or expression, marital status, civil union status, national origin, ancestry, citizenship, present or past history of mental disability, intellectual disability, learning disability, physical disability, including but not limited to blindness, genetic information, veteran status, sexual orientation, status as a victim of domestic violence, status as a victim of sexual assault, status as a victim of trafficking in persons, or any other characteristic protected by applicable federal, state, or local law.