Position Title: Community Program Coordinator

Department/Area: AXS & Oasis Social Rehabilitation Programs; Jason Hyatt Center Residnetial Program (Community Programs)

Reports to: Assistant Director of Community Programs

Status: Full-Time; Non-Union

EXCELLENT BENEFITS PACKAGE:

• Earn an additional week of paid time off including floating holidays, and personal time! Plus, 
• 13 paid holidays per year, and paid sick time! 
• Company paid Life Insurance,
• Company paid Accidental Death & Dismemberment Insurance,
• 401K,
• Opt-in benefits available: Pet Insurance, Employee/Spouse/Child Life Insurance, and Long Term Disability,
• Plus, Medical, Dental, & Vision Insurance!

Organization Overview: 

Sound Community Services, Inc. is a private, not-for-profit organization dedicated to educating, assisting, and supporting individuals with persistent mental illness and substance use disorders. We work tirelessly to create a culture and environment in which recovery and wellness are possible. 

Position Overview: 

The Community Programs Coordinator is responsible for providing daily direction for staff and overseeing daily program operations, scheduling, groups, activities, and outings as directed by the Assistant Director of Community Programs. The Community Programs Coordinator will support the Assistant Directer of Community Programs in carrying out the vision of the AXS & Oasis Social Rehab Program, as well as Jason Hyatt Center Residential Program. Responsible for overall direction, supervision, coordination, and evaluation of the programs for which the coordinator is responsible. Provides supervision to multiple programs' personnel. 

Essential Functions: 

Program Operations and Compliance: 

• Oversee daily program operations 

• Ensure continuity, safety, and compliance by coordinating building, office, and vehicle maintenance 

• Ensuring required drills are completed 

• Monitoring admission and discharge planning 

• Supporting implementation of new programs, policies, and procedures 

• Managing activities within the approved program budget 

• Maintaining adherence to applicable program, contract, and fidelity requirements 

Client Services, Crisis Response, and Clinical Coordination: 

• Support effective services for persons served by providing daily crisis intervention in collaboration with the Assistant Director of Community Programs and clinical leadership; as appropriate 

• Coordinating the Day Program Risk Review Meeting and minutes 

• Participating in weekly risk reviews and relevant clinical meetings 

• Reporting program and client-related risks 

• Contributing information regarding client needs and concerns 

• Coordinating with multidisciplinary team to support service planning and continuity 

• Aid with Manager on Call (MOC) rotating coverage across programs 

Program Standards and Contract Compliance:  

• Maintain an understanding of ACS, Oasis, and the Mobile Integrated Recovery Program fidelity requirements. 

• Ensuring ongoing adherence to applicable contract standards 

Community Partnerships and Stakeholder Relations: 

• Maintain effective working relationships with Southeastern Mental Health Authority network providers, visiting nurse agencies, community providers, the Sound Community Services multidisciplinary team, and other community partners and stakeholders. 

Staff Supervision and Performance Management: 

• Supervise reporting staff 

• Support hiring 

• Oversee orientation, initial and ongoing training 

• Establish and reinforce accountability standards 

• Conduct monthly supervision and annual performance evaluations 

• Administer progressive discipline as necessary 

• Coordinate these responsibilities with the Assistant Director of Community Programs 

• Oversee Social Rehabilitation interns by coordinating assignments and schedules, providing orientation and day-to-day guidance 

• Monitoring performance and completion of assigned responsibilities. 

• Community with education institutions and agency leadership as appropriate 

Team Communication and Coordination: 

• Conduct daily operation huddles 

• Develop agendas for team meetings 

• Facilitate team meetings to support communication, coordination, and follow-through. 

Referral Development and Program Access: 

• Communicate referral sources and coordinate meetings to assess potential placement and program eligibility 

Organizational Leadership and Support:  

• Represent Sound Community Services, Inc. on the Management and Leadership Teams by attending monthly meetings 

• Participating in identified leadership development opportunities 

• Provides support and cross-coverage for other Program Coordinators 

Quality Improvement and Program Evaluation: 

• Assess outcome measures, program evaluation results, and satisfaction feedback from persons served 

• Implement appropriate program changes based on the findings. 

Data Analysis and Regulatory Reporting: 

• Use program data to complete biennial program evaluations 

• Respond to Connecticut Department of Mental Health and Addiction Services outcomes requirements 

• Complete required surveys accurately and timely 

Program and Funding Development:  

• Assist with planning and implementing new programs, contracts, policies, procedures, and grant opportunities that enhance Sound Community Services, Inc.’s services and funding capacity. 

• Research funding opportunities, compile and submit required materials  

• Support receipt of awards or funding 

• Complete required reporting and follow-up 

Vehicle: 

• If assigned to drive a Sound Community Services, Inc. Vehicle, safely operates the vehicle in accordance with agency policy, traffic laws, licensing requirements, insurance requirements, and applicable safety expectations.  

Physical Requirements: 

While performing the duties of this position, the employee is required to travel throughout agency offices, community locations, and vehicles; climb stairs; sit; stand; walk; bend or balance as needed; use hands to handle documents, medication-related materials, cleaning supplies, phones, computers, and other work tools; and communicate effectively by phone, radio, electronic systems, and in person. Speaking and hearing ability must be sufficient to communicate with clients, staff, emergency responders, and other contacts in routine and urgent situations. Vision must be sufficient to read correspondence, computer screens, forms, medication-related materials, client records, and safety-related information. The employee must be able to lift, carry, or move items up to 25 pounds when performing program tasks such as transporting supplies, supporting apartment checks, assisting with meals, or responding to environmental needs.   The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Knowledge, Skills, and Abilities: 

Knowledge of evidence-based practices within the field of mental health/co-occurring disorders required. 

• Ability to manage daily program operations, as assigned. 

• Ability to communicate effectively with clients, employees, supervisors, vendors, community partners, and other groups. 

• Ability to organize, prioritize, document, and complete work in a timely and accurate manner. 

• Ability to maintain confidentiality and exercise sound judgment when handling agency, employee, client, vendor, or protected information. 

• Additional duties, as assigned. 

Qualifications: 

• Minimum education: Associate’s degree in human services or another related field required. 

• Minimum of three (3) years of behavioral health or human services related experience required. 

• Minimum of one (1) year of experience in a supervisory role that includes leading and oversight of administrative tasks and employee required.  

• Preferred qualifications: Bachelor’s degree in human services or another related field. 

• Driving condition of employment: must maintain a current and active driver’s license, remain eligible to drive under agency insurance requirements, comply with agency vehicle and safety policies, and immediately report any change in driving status that may affect the ability to operate a Sound vehicle. 

• Background check, credentialing, health screening, or other employment requirements. 

Other Duties: 

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other job-related duties as assigned. 

Equal Employment Opportunity Statement: 

Employment decisions are made without regard to race, color, religious creed, age, sex, pregnancy, gender identity or expression, marital status, civil union status, national origin, ancestry, citizenship, present or past history of mental disability, intellectual disability, learning disability, physical disability, including but not limited to blindness, genetic information, veteran status, sexual orientation, status as a victim of domestic violence, status of victim of sexual assault, status as a victim of trafficking in person, or any other characteristic protected by applicable federal, state, or local law.