Title: Facilities Manager

Reports to: Chief Operations Officer

Department: Operations

Classification: Exempt; Non-Union

Date Created/Revised: 10/25, 1/26

Organization Overview: 

Sound Community Services, Inc. is a private, not-for-profit organization dedicated to educating, assisting, and supporting individuals with persistent mental illness and substance use disorders. We work tirelessly to create a culture and environment in which recovery and wellness are possible.

Position Overview: 

The Facilities Manager is responsible for ensuring the efficient and effective operation of the Facilities Department. This department oversees the maintenance and upkeep of agency‑owned real properties and vehicles, as well as the monitoring and coordination of facilities‑related matters in agency‑leased properties. This position actively oversees and participates in hands‑on facilities operations, including maintenance work, management of company fleet , and safety and security activities. Responsibilities include completing and managing work orders through the ticket system, conducting safety inspections, and coordinating and participating in safety drills. The Facilities Manager is also responsible for facilitating vendor contracts and service relationships, with oversight and approval from the Chief Operations Officer (COO).

Essential Functions: 

• The Facilities Manager is responsible for the day-to-day operation, maintenance, and physical upkeep of buildings and grounds. This role combines administrative oversight with regular hands-on labor to ensure a safe, functional, and well-maintained environment.
• Manage and complete agency FreshService work requests and responses to tickets based on established KPIs.
• Perform routine hands-on maintenance and repairs, including:
  • Light electrical, plumbing, carpentry, and painting work
  • Changing light fixtures, ballasts, filters, and ceiling tiles
  • Minor drywall repair, patching, sanding, and touch-up painting
• Move, assemble, and install furniture, equipment, and office fixtures.
• Perform groundskeeping duties including snow removal, trash removal, basic landscaping, and debris cleanup.
• Lift, carry, push, or pull supplies, equipment, and materials as needed.
• Operate hand tools, power tools, ladders, and facility equipment safely.
• Assist or oversee contractor access (moving furniture, securing spaces, basic demolition when appropriate).
• Monitor contractor work to ensure safety, quality, and timelines are met.
• Conduct routine inspections of buildings for overall maintenance. 
• Manage compliance to Environmental Services and facilities contracting process with COO.
• Ensure facilities meet OSHA, fire, life safety, and building code requirements. 
• Address safety hazards immediately through direct corrective action.
• Assist with safety drills, emergency preparedness, and evacuation procedures. 
• Maintain clear walkways, exits, and emergency access points. 
• Develops and implements 24-7 emergency maintenance plan.
• Develops and fosters relationships with area vendors and outside services. 
• Develops and implements annual and longer term (2-5) plans for all agency recurring & major maintenance, and capitol improvements working with the COO.
• Maintain facilities inventory.
• Develop budgeting for maintenance and facility improvements. 
• Serve as point of contact for employees' facility- related needs.
• Communicate proactively about maintenance work or disruptions.
• Strong problem-solving and organizational skills.
• Flex time as required in the position to resolve emergent or potentially emergent facilities challenges. 
• Actively and proactively communicates information related to facilities (e.g. inclement weather).
• Lives the mission, vision and values. 
• Other duties as assigned. 

Physical Requirements: 

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools, or controls, and climb stairs. The employee frequently is required to walk, talk and/or hear; Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes; Vision adequate to read correspondence, computer screen, forms, etc. The employee is occasionally required to stand and climb or balance. The employee must occasionally lift and/or move up to 75lbs. Specific vision abilities required by this position include the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications: 

BS in related field, MS in related field desired. Experience: 3 years’ experience in healthcare field to include demonstrated leadership. Familiarity with safety, environmental services, security, facilities, fleet management. 

Skills needed in Communications, Critical thinking, Quick thinking, Operations management, Technology as efficiencies, General maintenance, Leadership and effective supervision. Experience working with individuals with severe and persistent mental illness preferred. 

Sound Community Services, Inc. is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V